So, as any sys admin can concur, logs hold the keys to solutions.
On one contract, we used a third party payment processor. The system was down. The third party stated they checked and it was not on their end. It was the beginning of the term and payments were needed. Executive pressure by day three yielded no additional results. “Must be the third party.” Finally, the intern came in.
I’ve been telling them to check the logs! Check the logs. I’m telling you. I don’t think they even know where the logs are. Let me know if you need help.The ignored tech writer
Sure enough, there it was in black and white. Not us, third party issue.
You can find your logs for the system:
Lots of logs. Use these!!!